customer service 12

Must have 3 scholarly sources, and be in APA format with in text citations. Also a minimum of 1000 words. I have attached the reading that goes along with these questions.

1.How can a customer’s personal values and beliefs impact a service situation? Give an example.

2. What are some strategies that you might use to ensure effective communication with your customer who speak a primary language other than your own? Give examples.

3. How can you better assist customers who have a disability? Give an example.

4. How is customer relationship management software being used in call centers. Give an example.

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